FAQ’s

How does it work?

We use the best in season flowers for your order in your chosen color palette. We make each arrangement fresh to order in our home studio in Castro Valley.

What happens if the recipient isn’t home?

If the recipient is not home, we will leave the flowers in a safe place and in water. We will do our best to keep flowers out of the sun and protected from the elements. We will also send a text message to the sender and recipient to let them know a delivery has been made and where the flowers are located.

Need help or have a question?

Ordering flowers can feel overwhelming. We are here to help. Don’t hesitate to send us an email if you have questions or need assistance.

What is your delivery policy?

A local delivery fee of $14.00 will be added to each order for each address. For deliveries outside our local delivery area, this fee may vary. Orders received by 12pm local time will be delivered next business day Monday-Friday.

I’m local to Castro Valley. Can I stop by to look at your products in person? Can I pickup my order/items instead of having them shipped?

We do not have a storefront at this time for in person shopping or local pickup.

What is your delivery area?

We deliver to Castro Valley, San Leandro, San Lorenzo and Hayward. Give us a call if a delivery location is not listed and we can work with you

How to ensure an arrangement stays fresh?

Make sure container is clean with clean water. Make sure no leaves sit below the waterline. Change the water every 1-2 days or sooner if the water appears cloudy or has an unpleasant smell. Don’t place flowers in direct sunlight or near heat sources or drafty areas.

What is your substitution policy?

Substitutions of flowers or greenery may be necessary due to the availability of certain flowers, greenery or color. We will maintain the look, theme, color of the arrangement by using flowers of equal value.

What is your return policy?

If you are not 100% satisfied with your flower order, email gracedeguzmanfloral@gmail.com within 48 hours and we’ll be happy to work with you on next steps.